Our bold vision, reflected in our Strategic Plan: Make a Difference: Agenda 2025, is to be internationally recognized as a global research leader, an innovator in contemporary education, and the source of the most enterprising graduates from Australia.
To achieve this ambition, we recently made a significant organizational change to a six-college structure with professional alignment of staff and services.
We recognize that the key to our success is exceptional people and we are looking for an exceptional individual to join our transformed university team.
Type of employment:
Next | Full time (2 positions available)
Higher Education Officer Level 7
$88,384 – $97,837 per year (full-time)
College Manager, Student Administration Services
Working under general direction within a university-wide Student Administration Services (SAS) team, the Coordinator, Student Enrollment and Progress plays a key role in providing planning and quality operational support for issues related to student enrollment and progress at the college level. .
In particular, the position provides leadership with responsibility for coordinating and providing comprehensive, high-quality support for student enrollment and progression (including enrollment and course guidance, management credits, exchange/study abroad support, student progress management, assessment and exam support, prizes and awards, and achievements). The position acts as an escalation point for SAS Advisors on the College’s service team by responding to complex inquiries and providing specialist assistance and advice. It is also a key contact for staff and students for interpretation and advice on policies and operating procedures relating to student administration services. The position also provides executive support to relevant College committees.
The position works closely with the College Manager, Student Administration Services and within a highly skilled team to deliver support services consistent with the priorities, principles and objectives underlying the University’s strategic objectives , and assists in the ongoing review of business processes and systems for improved innovative business practices and enhanced student experience across a range of student administration activities.
Main responsibilities of the position
The Coordinator, Student Enrollment and Progress is responsible for:
- Ensure the coordination and delivery of comprehensive, timely and high quality services related to student enrollment and progress at the College level, including the management of complex student requests and cases to resolve while ensuring consistency with University policy, procedures and relevant legislation.
- Act as an escalation point and subject matter expert for registration, course planning and student progress matters, and provide unbiased advice and support to College management staff, academics, stakeholders external bodies and relevant committees on related matters. This includes interpreting policies, statutes, regulations, and administrative procedures relating to student registration, courses, and progression activities, particularly for complex cases without precedent.
- Contribute to the coordination and support of university-wide enrollment preparation and follow-up activities, and other relevant engagement activities or projects aimed at improving the student experience and retention rates at the level college.
- Contribute to the provision of a range of student administration activities throughout the student lifecycle, including but not limited to the management of study plans in the system information on students, advice on registration and courses, variation in registrations, credits/equivalences, exchanges/study abroad, progression of students/risky activities, evaluation and support for exams, thesis management of courses, recording of results, prizes and awards, and completion.
- Coordinate risk/demonstrate and prevent activities at the College level, including meeting with students and interpreting and providing advice on the application of relevant policies and appeals processes. Ensure student progress is consistent with professional program accreditation (if applicable).
- Provide executive support to relevant College assessment and/or student progress committees as required. This includes preparing agendas, minutes, correspondence, reports, briefing materials and working papers, and taking follow-up action as required.
- Evaluate courses and subjects from potential partner institutions to maximize credit agreements and provide optimal pathways for students under articulation agreements.
- Assist with communication strategies to ensure students and staff are kept informed of relevant changes to business processes, policies and course requirements. Contribute to the development and provision of student administration services information and materials, including digital information.
- Provide reports related to student administration to support College and/or University business or planning activities.
- Actively promote collaboration and information exchange and contribute to a culture of quality customer service where all team members provide consistent quality service to students and staff. Maintain positive and professional networks and liaise with University colleagues, government and other external agencies as required.
- Contribute to continuous improvements to business processes and operational objectives, including reviews and development and implementation of procedures, processes, training modules and support tools.
Any other responsibilities related to the level of the position assigned by the Supervisor and/or the University.
Capabilities of the key position
- Degree or equivalent combination of relevant experience and/or education/training.
- Experience managing the delivery of support services in a large, diverse and dynamic work environment, and providing advice and recommendations on strategic issues to senior management.
- Demonstrated ability to exercise initiative and independent judgment, establish and manage competing priorities and complex workflows with non-negotiable deadlines.
- High level organizational, planning and analytical skills including excellent attention to detail and the ability to prepare meaningful and detailed reports and submissions.
- Demonstrated ability to identify and lead continuous process improvement activities and ability to assess administrative systems and procedures and recommend innovative improvements where appropriate.
- Ability to demonstrate leadership and contribute to a work culture that motivates, guides and supports staff to deliver customer service excellence and business improvement.
- Highly developed communication and interpersonal skills, to be effective in oral presentations, persuasion and negotiation, including abilities to deal with sensitive issues.
- Well-developed competence in the use of information and data systems and related software, as well as the use of the Microsoft Office suite of programs.
- Knowledge of higher education administrative processes and the ability to interpret and apply relevant policies and procedures would be an advantage.
For more information or a confidential conversation regarding this position, please contact Mathew Johns
Prescribed conditions of employment:
Flinders University has introduced a COVID-19 vaccination policy which requires all new staff to be up to date on their COVID-19 vaccinations, subject to medical waivers and limited exemptions. For more information, please see the policy located in the Flinders Policy Library under Health and Safety.
Information for applicants:
You must provide a declaration of aptitude of no more than three pages, addressing the core capabilities of the position, as outlined above. Additionally, you need to upload your CV.
A valid National Police Certificate satisfactory to the University will also be required before the successful candidate can commence this position.
We seek to increase diversity to improve equal opportunity for employees, and therefore encourage applications from women, persons with disabilities and/or of Aboriginal or Torres Strait Islander descent to apply.
Please note that late applications and applications sent through agencies will not be accepted.
Closing of applications at 11:59 p.m.:
March 16, 2022